FAQ's

Click on the top right "Log-in" icon and register your account if you are a new user

The biggest advantage is the convenience of tracking your order status, viewing your order history, and receiving notifications about exclusive member offers, new product launches, and other exciting updates. In the future, you'll also be able to redeem reward points for added benefits.

Step 1: Click on the product of your choice.Step 2: Click on BUY IT NOW Or Step 2: Click on ADD TO CARTStep 3: Click on CHECKOUT where you must complete the details of your orderand place your order successfully.If you have any further questions, you can mail us at customercare@lakshan.com

Once your order is placed on our website, a confirmation email will be sent to your registered email address. As a registered member, you can also check your order status in the 'My Account' section. If you do not receive the confirmation email, please reach out to us with your order number at customercare@lakshan.com."

No, you can place an order using the guest checkout option without creating an account. However, we highly recommend registering an account to enjoy a faster, smoother, and more convenient shopping experience.

There could be several reasons for this issue. We recommend the following steps to resolve it:

Check with your bank to ensure sufficient funds are available for the transaction.

Verify that your debit/credit card or net banking details are correct and up to date. If you’ve recently received a new card, some details may have changed—please confirm and try again.

Ensure that the name and billing address you entered match exactly with those registered with your card issuer.

For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods.

Yes, All prices shown are GST inclusive.

We use Razorpay as our secure payment gateway for all card payments and net banking transactions. This trusted platform ensures that all your online payments are processed safely and securely.

For additional security, you may be required to enter a 3D Secure password after providing your card details. You’ll be redirected to your bank’s page to enter the ‘Verified by Visa’ password for Visa cards or ‘MasterCard SecureCode’ for MasterCard cards. This password is issued by your card-issuing bank and must be set up before making purchases on our site.

All our deliveries are handled by trusted and reputed courier partners. Once your order is dispatched, you will receive an email with the tracking number and the name of the courier service handling your delivery. You can use this tracking number to check the status of your package on the courier company's website.

We dispatch most orders within 24 hours, excluding Sundays and public holidays. Once your order is shipped, you will receive a tracking number which you can use to track your package directly on the courier company's website and stay updated on its delivery status.

Each product in your order is carefully wrapped and placed in a sturdy carton box. The package is then securely sealed and prepared for shipping. All individual items are packed using eco-friendly wrapping materials, while fragile products like bottles receive extra protective cushioning to ensure safe delivery

All our products are non-returnable and non-exchangeable, except in cases of damage or defects. If you receive a damaged or defective item, please contact us at customercare@lakshna.com within 72 hours of delivery. Be sure to include your order invoice and a photo of the damaged product. Returns requested after this period will not be eligible for exchange

All approved refunds will be credited to the original payment method within 7 working days. For online payments, the refund will be reflected in your bank statement accordingly.

Please note that orders placed during SALE are final and are not eligible for refunds or returns.